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Providing financial services - level 3 apprenticeship framework

About the framework

This framework specifies the standards and the criteria for the delivery of level 3 apprenticeship training to achieve qualified status within the financial services industry.

If you successfully complete the apprenticeship, you'll be awarded a level 3 qualification and recognition as a qualified person within the industry sector.

Mandatory outcomes

Achievement of a level 3 apprenticeship in providing financial services will be assessed by verification through the appropriate awarding body.

You must complete both the competence-based and knowledge-based qualification, along with the mandatory essential skills qualifications.

Mandatory essential skills

To successfully complete the apprenticeship, you must achieve the following essential skills qualifications as part of the apprenticeship, or already hold a recognised equivalent:

• application of number ¨C level 2
• communication ¨C level 2
• Digital ICT Essential Skills at Level 1, or if you already hold Level 1, you will have the option to work towards the Level 2 Digital ICT Essential Skills (DfE funded)

However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.

Competency and knowledge qualifications

You need to complete both a competency-based qualification from the list below, and a knowledge-based qualification from the list relevant to your chosen specialism. Areas of specialism are listed further below.

Competence-based qualification:

Knowledge-based qualification (brackets indicate which specialism the qualification is suitable for):

• (all)
• (all)
• (all)
• (all)
• (1,5,9)
• (1,5)
• (2,5)
• (3,4,8)
• (3,4,8)
• (3,5,6,8)
• (4,8)
• (5,8)
• (5)

Specialisms:

1. general insurance
2. investment operations
3. banking (delivered only in retail banking context)
4. financing and credit
5. life, pensions and investments
6. pensions administration
7. debt collections
8. administration for mortgage and/or financial planning intermediaries
9. customer payments for financial products and services                                                        

Eligibility and entry to the programme

You must be a new employee or have been employed by your current employer for less than six months.

Entry to the level 3 apprenticeship is by progression from the apprenticeshipsni level 2 framework in providing financial services. Employers may apply their own criteria at the recruitment stage.

You may also enter the level 3 apprenticeship, subject to assessment by the training contractor and employer, if you:

• have already gained significant work experience in your occupational area, which could be considered as meeting the requirements of the level 2 providing financial services framework and can show the capacity to achieve a level 3 standard
• have previously achieved a relevant level 2 recognised vocational qualification that is a mandatory requirement of the Level 2 apprenticeshipsni providing financial services framework

See also the .

Duration

Apprenticeship duration can vary and will be agreed between the apprentice, training contractor and employer.

Related knowledge

For this framework, you are required to complete either:

• a suitable rights and responsibilities (ERR) workbook 

or

• the below award which includes the required employee rights and responsibilities units:

Framework certification is issued on confirmation from the training contractor that the award or workbook has been completed.

Responsibilities

It is the responsibility of the training contractor/ college to make sure all components of this framework are delivered in line with apprenticeshipsni operational requirements.

The apprentice must be employed from day one.

Further information

The content of this framework (Framework No 343 Issue 18: 08/25) has been agreed by the Department for the Economy. 

For further information, contact:

• Department for the Economy - Apprenticeships Delivery and Performance Branch